Can I change or cancel my booking?
Our team is currently committed to solving the consequences of the virus, and trying to work to a suitable solution for our guests and all parties involved. This said, we currently implemented the following policy: all upcoming reservations may be rescheduled free of costs and upon availability. In case it's not possible to rebook to another date in the near future you will receive a voucher that is valid for one (1) year after receipt.
It is at the discretion of CER to determine how and to what extent those changes are accepted. Any possible changes in your reservation are based on availability. CES will not charge a modification fee. If we can rebook your stay for you, it will be at the applicable rates of the new date of stay. You are liable for the costs of a possible rate difference.
Under which conditions can I cancel?
Cancellation of your booking, other than by termination of the agreement by CES is allowed only under the following conditions. - We handle a cancellation fee of 50% of the total rental fee with a minimum of USD 250, for cancellations of more than 8 weeks before the arrival date. Cancellation within 8 weeks before the start of the stay and upon early termination of the stay, results in 100% cancellation fee. The cancellation fees are exclusive of administrative costs. Cancellation must be reported in writing immediately to your booking office, but no later than 3 working days after the event takes place which caused the cancellation.
What if I can no longer use my booking due to force majeure?
Force Majeure or unforeseeable circumstances can prevent CES from fulfilling the booking, partly or wholly, including (risk of) war, personnel strikes, blockades, fires, floods, pandemics and other disturbances or events. CES will contact you within 14 days after the above event has occurred to propose an amendment in accommodation and/or period for the then applicable rates. We currently implemented the following policy for travellers: all upcoming reservations with check-in until April 30, may be rescheduled to a stay until the 7th of July 2020, free of costs and upon availability.