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Privacy policy

28 September 2026

This statement explains which personal data we process about you, why we do so, with whom we share it, and what rights you have. A short summary comes first, followed by the full text.

Coral Estate Rentals is a trade name of Coral Estate Services N.V., Curaçao.

In brief

The main points, in plain language. Everything is set out in full below.

WHO WE ARE – Coral Estate Services N.V. in Curaçao, which rents out properties under the name Coral Estate Rentals. We determine what happens with your data and are responsible for it.

WHAT WE COLLECT – Your name and contact details, date of birth, booking details and payment details, and data about your visit to our website. Beyond that, only what you tell us yourself, for example a dietary requirement or your arrival time.

WHY – To arrange your booking and make your stay run smoothly, to keep our accounts and file our tax returns, and, if you choose to receive it, to send you our newsletter with promotions.

WHO WE SHARE IT WITH – With parties that are needed to make your stay possible, such as our reservation system (Guesty), our payment provider (Stripe), the owner of your accommodation and the resort. We never sell your data.

OUTSIDE EUROPE – We are based in Curaçao, outside the European Economic Area. Your data is processed outside the EEA.

HOW LONG – We keep booking and invoice data for 10 years, as required by tax law. For the newsletter: until you unsubscribe.

YOUR RIGHTS – You may request access to the data we hold about you, have it corrected or deleted, and object to its processing. Email info@coralestaterentals.com.

COOKIES – We always place necessary cookies. Analytical and marketing cookies are placed only if you give your consent. You can change your choice at any time.

NOT SATISFIED? – Please let us know first; we will always find a solution. You can also lodge a complaint with the data protection authority in your own country.

This summary is an aid only. The full text below is what applies.

1 – Who we are

Coral Estate Rentals is a trade name of Coral Estate Services N.V., established at Rif St. Marie z/n, La Puerta Business Centre, St. Willibrordus, Curaçao. We are the controller for the personal data described in this statement.

This statement applies to our websites, to bookings you make with us directly or via a booking platform, to your stay in one of our accommodations, and to all contact you have with us. It does not apply to the websites and services of other organisations that we link to; their own privacy statements apply to those.

Because our websites actively target guests in the European Economic Area, the General Data Protection Regulation (GDPR) applies to those guests. In addition, as a Curaçao company, we are subject to the National Ordinance on the Protection of Personal Data (Landsverordening bescherming persoonsgegevens).

2 – Which data we process

Data you give us yourself

  • First and last name, address, country, telephone number and email address
  • Date of birth, including to verify that you meet our minimum age for booking an accommodation and/or car rental
  • Language preference
  • Details of your booking: accommodation, dates, number of guests and the names of your travelling party
  • What you tell us about your stay, such as arrival time, allergies, requested additional services, or the fact that you are travelling with an assistance dog
  • Correspondence by email, telephone, WhatsApp or chat

Data we receive from others

If you book via a platform such as Booking.com, Airbnb, Expedia, Marriott or Vrbo, we receive your booking and contact details from that platform. We use this data for the same purposes as for a direct booking. For what data the platform itself processes about you and why, please read that platform's privacy statement.

Data generated automatically

  • Payment data: what amount you paid, when, and by which method. Your full card number does not reach us; it is processed directly by our payment service provider.
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  • Data about your website visit: IP address, device and browser, which pages you view and where you come from. We collect this data through cookies – see article 7.

We do not ask for special categories of personal data, such as data about your health, religion or origin. If you voluntarily tell us something in that category – for example an allergy or a disability we should take into account – we use it solely to ensure your stay runs smoothly and for no other purpose.

3 – What we process your data for

We process your data only for the purposes below, in each case on the GDPR legal basis stated.

  • Processing, confirming and carrying out your booking -> Performance of the contract
  • Processing payments and sending invoices -> Performance of the contract
  • Keeping in touch with you about your booking and stay, by email, telephone or WhatsApp -> Performance of the contract
  • Arranging additional services you book with us, such as transport, a rental car or a private chef -> Performance of the contract
  • Keeping our accounts and complying with tax and other legal obligations -> Legal obligation
  • Sending our newsletter and offers -> Consent – you can unsubscribe in every newsletter
  • Asking you for a review after your stay -> Legitimate interest in improving our services
  • Improving our website and services based on usage statistics -> Consent, via the cookie banner
  • Establishing and handling damage, fraud or misuse, and if necessary substantiating a legal claim -> Legitimate interest in protecting our property and that of the owners

Where we process data on the basis of a legitimate interest, we have first weighed whether your privacy outweighs that interest. You may object to such processing – see article 9.

4 – Who we share your data with

We do not sell your data and share it only when necessary. We do so with the following parties.

Parties that work for us

These parties process your data on our behalf and may not use it for their own purposes. We have concluded a data processing agreement with each of them.

  • Our reservation and guest management system (Guesty, Revyoos)
  • Our payment service provider (Stripe)
  • Our email and newsletter software (Mailchimp)
  • Our hosting and IT service providers (Microsoft, Google)
  • Our financial administration (Afas) and accountant

Parties that are independently responsible

These parties decide for themselves what they do with your data. Their own privacy statements apply.

  • Booking platforms through which you booked, such as Booking.com, Airbnb, Expedia, Marriott or Vrbo
  • The owner of the accommodation where you stay, to the extent necessary for the rental
  • The resort and the Owners' Association, for access to the grounds and facilities
  • Suppliers of services that you book through us but that are performed by them, such as the taxi operator
  • Government authorities, when we are legally required to do so

5 – Processing outside the European Economic Area

We are based in Curaçao. Your data is therefore processed outside the European Economic Area, in a country for which the European Commission has not adopted an adequacy decision. Some of our suppliers also process data outside the EEA.

6 – How long we keep your data

We do not keep your data longer than necessary for the purpose for which we received it, or for as long as the law requires.

  • Invoices, payments and booking records -> 10 years, under tax legislation
  • Newsletter data -> Until you unsubscribe or ask for deletion
  • Files on damage or a dispute -> Until the matter is settled, and thereafter for the duration of the limitation period

7 – Cookies and similar technologies

A cookie is a small file stored on your device when you visit. We use three types.

  • Necessary cookies. Without these, the website does not work. They remember, for example, your language choice, your search query and your cookie preferences. No consent is required for these.
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  • Analytical cookies. These show us how our website is used and where visitors get stuck. We place these only with your consent.
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  • Marketing cookies. These allow us and our advertising partners to show you advertisements that match your interests, and to measure whether an advertisement led to a booking. We place these only with your consent.

If you click a social media button, the relevant platform may place its own cookies. That platform's privacy statement applies to them.

8 – How we secure your data

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include encrypted connections, access to data only for employees who need it, and agreements with our suppliers about their security.

Do you think your data is not properly secured, or do you see signs of misuse? Please let us know immediately at info@coralestaterentals.com.

9 – Your rights

You have the following rights. You do not have to give a reason, and it costs you nothing.

  • Access – request which data we process about you and receive a copy.‍
  • Rectification – have incorrect or incomplete data corrected.‍
  • Erasure – have your data deleted, if we no longer need it or are not legally required to keep it.‍
  • Restriction – have the processing temporarily stopped, for example while we assess a request for correction.‍
  • Data portability – receive the data you gave us in a commonly used file format, or have it transferred.‍
  • Objection – object to processing based on a legitimate interest. You can always object to direct marketing; we will then stop immediately.‍
  • Withdrawal of consent – withdraw consent you have previously given. What we did with your consent before that remains lawful.

Send your request to info@coralestaterentals.com. We will respond within one month. If your request is complex, we may extend that period by two months; we will then inform you within the first month. To avoid giving data to the wrong person, we may ask you to prove your identity.

10 – Artificial intelligence and automated decision-making

We use tools based on artificial intelligence (AI) in the following places.

  • Texts on our website, in our newsletter and on social media. We use AI in writing and translating these. An employee reviews every text before we publish it, and we remain responsible for the content. No personal data of guests is processed in this.‍
  • Our messages to you. When drafting and sending replies to your questions, we may use AI. Your message and your booking details may then be processed by the supplier of that tool.

11 – Complaints and supervision

If you disagree with how we handle your data, please let us know first at info@coralestaterentals.com. We would be glad to resolve it with you ourselves.

You also always have the right to lodge a complaint with a supervisory authority: the authority in the country where you live or work – in the Netherlands the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) – or the supervisory authority in Curaçao.

12 – Changes and contact

We may amend this statement, for example if we offer new services or start using other suppliers. The current version is always available on our website, with the date of the last change at the top.

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Coral Estate
Rentals & Services,
Curaçao

Coral Estate Rentals & Services manages apartments, vacation homes and luxury villas at Coral Estate, a gated resort on the quiet west coast of Curaçao.

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